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TERMS/PRIVACY

Terms and Conditions​

  1. Booking Requirements

    • All activities at CQB Arena must be booked in advance. Walk-ins are not permitted.

  2. Customer Responsibility

    • The customer is solely responsible for ensuring that all booking details are accurate. CQB Arena will not be held liable for any incorrect bookings made by the customer.

  3. Age Restrictions

    • Each activity at CQB Arena has specific age restrictions that must be adhered to. These restrictions are in place for insurance reasons. It is the customer’s responsibility to ensure that all participants meet the age requirements for the booked activity.

  4. Supervision Requirement

    • Each child booking must have at least one adult aged 18 or over present to supervise. The supervising adult is responsible for the child's behavior and safety during the activity.

  5. Payments and Data Handling

    • All payments are processed through our designated merchant. The customer’s data will be held securely by the merchant and will be used solely for the purpose of processing the transaction.

  6. Cancellation and Refund Policy

    • CQB Arena operates a strict no-cancellation and no-refund policy. Once a booking is made, it is considered final and cannot be altered or refunded under any circumstances.

  7. Eligibility for Participation

    • Individuals who are registered sex offenders are strictly prohibited from participating in any activities at CQB Arena. It is the responsibility of the booking party to ensure that all participants comply with this rule.

  8. Liability and Safety

    • CQB Arena prioritizes the safety of all participants. However, customers participate at their own risk. CQB Arena will not be held liable for any injuries or damages incurred during the activities.

  9. Conduct and Behavior

    • All participants are expected to behave in a respectful and responsible manner. CQB Arena reserves the right to remove any individual from the premises who is deemed to be acting inappropriately or dangerously.

  10. Equipment and Facilities

    • All equipment and facilities must be used as intended. Any damage caused by misuse will be the responsibility of the customer, who will be liable for repair or replacement costs.

  11. Health and Safety Compliance

    • Participants must comply with all health and safety instructions provided by CQB Arena staff. Failure to adhere to these instructions may result in immediate removal from the activity without a refund.

  12. Privacy Policy

    • CQB Arena is committed to protecting the privacy of its customers. Personal information collected during the booking process will be used solely for the purpose of facilitating the booking and ensuring a safe and enjoyable experience.

  13. Changes to Terms and Conditions

    • CQB Arena reserves the right to modify these terms and conditions at any time. Any changes will be communicated to customers via the website and will take effect immediately upon posting.

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By booking an activity at CQB Arena, the customer acknowledges and agrees to these terms and conditions. Failure to comply with these terms may result in cancellation of the booking without a refund.

Privacy Policy

CQB Arena ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] (the "Site") and book our services. Please read this policy carefully. By using our Site or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Booking Information: Details about the activities you book, including participant names and ages.

  • Payment Information: Payment details necessary to process transactions (processed securely by our payment processor).

  • Technical Data: IP address, browser type, operating system, and usage data from your visit to our Site.

  • Communication Data: Records of your correspondence with us, including customer service interactions.

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2. How We Use Your Information

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We use your personal information for the following purposes:

  • To Process Transactions: To handle bookings, process payments, and manage your account.

  • To Communicate: To provide you with updates regarding your bookings, respond to inquiries, and send promotional materials if you have opted in.

  • To Improve Our Services: To understand how users interact with our Site and to enhance our offerings.

  • To Ensure Compliance: To verify that participants meet age restrictions and other requirements for activities.

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3. Legal Basis for Processing

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We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations, such as processing bookings and payments.

  • Legitimate Interests: To manage our business operations and improve our services.

  • Consent: Where required, we will obtain your consent to process your data for specific purposes, such as sending marketing communications.

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4. Data Sharing and Disclosure

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We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: Third-party vendors who assist us in processing payments or managing our Site.

  • For Legal Compliance: If required by law or to protect our legal rights.

  • In Case of Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

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5. Data Security

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We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

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6. Your Rights

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Under UK data protection laws, you have the following rights concerning your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Correct any inaccuracies in your personal data.

  • Right to Erasure: Request the deletion of your personal data where applicable.

  • Right to Restriction: Restrict the processing of your personal data under certain conditions.

  • Right to Data Portability: Obtain your personal data in a structured, commonly used format.

  • Right to Object: Object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

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To exercise these rights, please contact us.

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7. Cookies

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Our Site uses cookies to enhance your experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy].

 

8. Third-Party Links

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Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

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10. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

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